Refund policy

Refund Policy

By continuing to the checkout and purchasing any of our product(s) you agree to our terms of Exchange, Returns or Refunds outlined below.

(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
(2) not be a sale item; and
(2) your returns request must be submitted within 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:
(a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
(b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return, we will process it within 5 business days, if the item is defective or inoperable we replace your item free of charge.

The customer will be responsible for the cost of shipping the returned item(s) and any exchange items.

A $10.00 re-shipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and

2. We do not provide refunds for change of mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

Yes you may cancel your order if it has not been processed and paid for by Australia Post.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law we will gladly provide a refund (or exchange or credit note) and any returned items will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:

(1) your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
(2) an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a blue version of a blanket instead of the pink version); or
(3) you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law please contact us at sales@kidzandbellz.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $10.00 restocking fee, as well as any re-delivery costs.

Warranty

At Kidz&Bellz, we are committed to offering high-quality products that you can trust. We provide an 18-month standard motor warranty on our Nasal Aspirator and an 18-month standard warranty on our 3-in-1 Thermometer from the date of purchase.

Nasal Aspirator Warranty

Duration: 18 months from the date of purchase.
Coverage: This warranty covers defects in the motor only. Accessory wear and tear (such as silicone probes or mucus collection cups) is not included in the warranty coverage.
Conditions: Please ensure that the product is used according to the instructions provided in the product manual. Any misuse or improper care of the product may void the warranty.

3-in-1 Thermometer Warranty

Duration: 18 months from the date of purchase.
Coverage: This warranty covers defects in materials and workmanship under normal use.

How to Make a Warranty Claim
If you experience any issues with your product during the warranty period, please contact our Customer Care team at hello@kidzandbellz.com.au for troubleshooting support. In the rare case that your product is found to have a defect covered under this warranty, we will guide you through the next steps for repair or replacement.

Please note:

This warranty does not cover damage caused by misuse, neglect, or accidents.
The warranty is only valid for products purchased directly from Kidz&Bellz or an authorized retailer.
Proof of purchase will be required to make a warranty claim.

For any further assistance, feel free to reach out to us at hello@kidzandbellz.com.au.

60 Day Satisfaction Guarantee for Nasal Aspirator and 3-in-1 Thermometer

At Kidz&Bellz, we stand behind the quality and performance of our products. That’s why we offer a 60 Day Satisfaction Guarantee on our Nasal Aspirator and 3-in-1 Thermometer.

If your product is not performing as described or does not meet our claims, we are here to help. Simply fill out the contact form on our website or email us at hello@kidzandbellz.com.au, providing your name, order number, and details of the issue. Our customer care team will work with you to troubleshoot and ensure the product performs as expected.

If the product still does not meet the performance standards after troubleshooting, we’ll assist with the return process.

Please note:

This guarantee applies to performance-related issues based on our product claims, not changes of mind.
The 60 Day Satisfaction Guarantee starts from the date of delivery.
If the product is faulty, Kidz&Bellz will cover return postage costs. If the product is returned for any other reason under this guarantee, the customer will be responsible for return postage costs.
Once approved, we will provide you with our return address. Please return the item in its original packaging.
Refunds will be processed within seven business days of receiving the product and will be issued via your original payment method, minus a $7.00 processing fee for non-fault returns.

If you’ve purchased through a third-party retailer, please contact the store where you purchased the product for any refunds or exchanges. However, if you're experiencing issues with product performance, feel free to contact us at hello@kidzandbellz.com.au, and we’ll do our best to assist with troubleshooting or support.